Return & RMA Orchestration — Manages the reverse flow — return authorizations, received goods, restocking, and the financial unwind of a sale. It updates the asset record and hands the money side to credit note management for refunds or offsets.
Return & RMA Orchestration lives in the Fulfill & Activate phase of Fulfill & Bill — the stage where you activate what was sold, meter what's used, bill it right. In the corpus tool index this phase maps to the Entitlements and Billingcategories.
No product category maps cleanly onto this module yet — companies typically build it in-house or cover it with adjacent tooling. See who builds vs buys across the corpus.