Fulfillment Status Callback

Fulfillment Status Callback — Reports fulfillment progress back to the systems and people waiting on it — CRM, the order record, the customer. Orchestration emits the events, and conditional billing activation listens for the completion signal it carries.

Where it sits in the lifecycle

Fulfillment Status Callback lives in the Fulfill & Activate phase of Fulfill & Bill — the stage where you activate what was sold, meter what's used, bill it right. In the corpus tool index this phase maps to the Entitlements and Billingcategories.

Tools that support it

  • ServiceNow Supported workflow states feed status back to CRM and billing systems
  • Workato Supported

Related modules in Fulfill & Activate

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