Retention / Cancel-Save Flows — Structured offboarding that intercepts a cancellation with targeted saves — pause options, downgrades, time-boxed discounts — before the account is lost. Churn prediction tells it who is at risk; whatever it cannot save hands off to offboarding and win-back.
Retention / Cancel-Save Flows lives in the Retention & Insights phase of Grow Revenue — the stage where you retain, expand, and compound revenue on the platform. In the corpus tool index this phase maps to the Customer success and Analyticscategories.