Contraction & Downgrade Analytics — Tracking revenue lost from customers who stayed but shrank — seat reductions, tier downgrades, lowered commits. Contraction data comes from the subscription ledger and sharpens the revenue waterfall, since blended NRR hides shrinkage inside a single number.
Contraction & Downgrade Analytics lives in the Retention & Insights phase of Grow Revenue — the stage where you retain, expand, and compound revenue on the platform. In the corpus tool index this phase maps to the Customer success and Analyticscategories.