Digital Adoption & In-App Guidance — In-app tours, tooltips, and checklists that steer users to value without a human touch. It reads adoption analytics to find where users stall, and lightens the load on onboarding projects by letting the product teach itself at scale.
Digital Adoption & In-App Guidance lives in the Onboarding & Adoption phase of Run Revenue Operations — the stage where you collect the cash, close the books, keep customers healthy. In the corpus tool index this phase maps to the Customer successcategory.