Community Management — Runs the customer community — forums, user groups, events — where customers answer each other and champions surface. It deflects support tickets, feeds advocacy and advisory-board pipelines, and gives voice-of-customer programs a listening post.
Community Management lives in the Onboarding & Adoption phase of Run Revenue Operations — the stage where you collect the cash, close the books, keep customers healthy. In the corpus tool index this phase maps to the Customer successcategory.