Chargeback Management — Handles card payments reversed by the customer's bank — gathering evidence, submitting representments, and tracking win rates and fees. Gateway dispute webhooks feed it, and its outcomes flow to payment reconciliation and fraud scoring so repeat offenders get flagged earlier.
Chargeback Management lives in the Collect & Recover phase of Run Revenue Operations — the stage where you collect the cash, close the books, keep customers healthy. In the corpus tool index this phase maps to the Payments and Billingcategories.