Maven AGI adds Charters and Intelligent Fields, expands beyond customer support
Maven AGI shipped two newly named platform capabilities, Charters and Intelligent Fields, renamed its knowledge layer to Graph of Record, and broadened its marketed use cases from three customer-support categories to nine spanning the full customer journey.
Homepage "Who we serve" spanned three categories (Customer Service, Customer Support, Customer Experience); on-page Features were Data & Insights, Inbox & Knowledge Graph, Trust & Compliance, Channels.
Homepage "What we resolve" spans nine categories (Awareness & Engagement, Product Discovery, Inbound Sales, Onboarding & Adoption, Customer Support, Churn Prevention & Retention, Upsell & Cross-Sell, Advocacy & Loyalty, Agent Copilot); on-page Features are Graph of Record, Charters, Intelligent Fields, Trust & Compliance.
Maven AGI’s marketing site now positions its single reasoning engine across the full customer lifecycle rather than customer support alone, adding two newly named capabilities — Charters (per-conversation-type governance: which instructions, knowledge, and actions load for a given conversation) and Intelligent Fields (turns every conversation into structured, reportable data) — alongside a rename of its knowledge-retrieval feature from “Inbox & Knowledge Graph” to “Graph of Record.” The commercial model is unchanged: still a single sales-led, outcome/usage-scoped enterprise contract with no published price per journey stage or feature.
Maven AGI shipped two newly named capabilities (Charters, Intelligent Fields), renamed its knowledge layer to Graph of Record, and broadened marketed use cases from three customer-support categories to nine spanning the full customer journey. Commercial model stayed sales-led, outcome/usage-scoped, with no published price.