Sponsor-Change Detection — Watches for your champion leaving or a new executive arriving at the account — the single most underrated churn signal. It reads CRM contacts, email bounces, and enrichment feeds, and alerts the CSM to rebuild sponsorship before the renewal is at risk.
Sponsor-Change Detection lives in the Customer Success phase of Run Revenue Operations — the stage where you collect the cash, close the books, keep customers healthy. In the corpus tool index this phase maps to the Customer successcategory.