Feature request boards that collect, prioritize, and close the loop on customer feedback.
Canny is customer feedback management software built around public or private request boards where users post, vote on, and discuss feature ideas. Product teams use it to aggregate feedback from support tickets, sales calls, and in-app widgets into a deduplicated backlog, score requests by revenue impact, and publish roadmaps and changelogs that tell customers what happened to their ask. In the revenue stack it powers the feedback-to-roadmap loop that CS and product teams lean on for retention: customers who see their input land are harder to churn.
Which of the capability map's modules Canny covers — each links to the module's own page, with every tool that supports it.
| Module | Phase | Depth | Note |
|---|---|---|---|
| Run Revenue Operations | |||
| Feedback→Roadmap Loop | Customer Success | Core | request boards, revenue-weighted prioritization, public roadmaps, and changelog announcements |
Canny's strength is closing the loop end to end — capture, dedupe, prioritize, roadmap, announce — in one lightweight tool rather than scattered spreadsheets and Slack threads. Its CRM and support integrations attach revenue context to each request, so prioritization arguments can be made in dollars instead of vote counts alone.
NPS tools measure sentiment at a moment; Canny manages the ongoing backlog of specific requests and what you did about them. Many teams run both — sentiment to detect problems, Canny to track and answer the concrete asks.
No — voting is an input, not a governance model. Canny lets you weight requests by the revenue and segments behind them and keep boards private if needed, so the roadmap conversation stays informed by demand without being outsourced to it.