Lorikeet pricing

About

Lorikeet builds an AI customer-support agent that resolves tickets across chat, email, SMS, and voice channels. The company positions itself for support teams that want automation tied to a measurable business outcome — a resolved ticket — rather than to seats or raw message volume. Its core promise is incentive alignment: “We only charge for successfully resolved tickets. If you’re unhappy with how Lorikeet handled a ticket, you don’t pay for that ticket.”

The product is sold up-market by ticket volume. Lorikeet targets SMBs and startups handling under 5,000 monthly tickets on its Start plan, high-growth companies at 5,000–20,000 monthly tickets on Scale, and enterprises with 20,000+ monthly tickets or complex implementations on a custom Enterprise tier. Across all tiers it integrates with the major ticketing platforms — Zendesk, Intercom, HubSpot, Front, and Salesforce — and ships data integrations, custom guardrails, and concierge actions.

Lorikeet is an early-stage Australian company founded by Steve Hind (CEO, ex-Stripe) and Jamie Hall (CTO, ex-Google Brain). It raised a $9M round led by Blackbird in February 2025 (with Square Peg and Skip Capital), then a $35M Series A led by QED Investors in August 2025, taking total funding past $50M. Its pitch is a “workflows-first” agent that resolves complex, account-specific tickets — moving money, handling patient data — rather than the FAQ-deflection that retrieval-only chatbots handle.

Lorikeet competes in the AI customer-support category against incumbents like Intercom’s Fin and Zendesk’s AI agents, where outcome-based, per-resolution pricing has become the bellwether model. Its differentiator is transparency: where most sales-led peers gate every number behind a demo, Lorikeet publishes hard per-credit resolution rates on its pricing page.

Pricing summary : How Lorikeet’s per-resolution credit model works

Lorikeet uses an outcome-based credit model with two dimensions:

1. Annual credit commitment (the plan fee): Start is $1,500/mo for 18,000 credits per year; Scale is $4,000/mo for 48,000 credits per year; Enterprise is a custom pool. Both published tiers are paid annually. There are no per-seat charges and no implementation or platform fees on any plan.
2. Per-resolution credit draw (the usage): Each successfully resolved ticket consumes credits from the pool. A chat, email, or SMS resolution costs 0.95 credits on Start and 0.80 on Scale; a voice resolution costs 1.50 on Start and 1.20 on Scale. Non-resolution work also draws credits — routing or analytics tagging and automated QA each cost 0.30 per ticket on Start and 0.25 on Scale.

This is a pure outcome-based model priced in resolutions rather than seats, putting it alongside Intercom’s Fin in the customer-support AI pricing category.

What makes this different: the entire bill is a credit pool plus usage — Lorikeet charges nothing for seats, implementation, or platform access, and explicitly does not bill for tickets it fails to resolve.

Pricing by product

Lorikeet AI support agent (annual plans)

Sales motions across products: sales-led (“Get a demo”) for every tier, including the two published-price plans; Enterprise is fully quoted.

Per-resolution credit rates inside the pool

Credits are consumed per ticket. Rates fall as you move up tiers:

Lorikeet no longer publishes an explicit per-credit overage rate for consumption beyond the annual pool — its 2024 pricing page did (see Pricing evolution), but the 2026 page handles pool sizing and overage terms through the demo/sales motion. Lorikeet states it only charges for successfully resolved tickets.

Hidden costs : What a real Lorikeet support bill looks like

Because the bill is a credit pool, the real question is how fast your ticket mix burns credits — and voice resolutions burn the fastest. Two worked examples against the published rates:

A growing SMB on the Start plan

A startup resolving roughly 1,200 chat/email/SMS tickets and 100 voice tickets per month sits inside the Start pool.

At ≈1,290 credits/month the team fits comfortably inside the 18,000-credit annual pool (1,500/mo equivalent), so the bill is effectively the $1,500/mo plan fee — voice barely moves the needle at this volume.

A high-growth team on the Scale plan

A company resolving 3,500 chat/email/SMS tickets and 600 voice tickets monthly, plus running automated QA on every ticket.

Here monthly draw (≈4,545 credits) exceeds the 4,000-credit monthly equivalent of the annual pool, so QA and voice push this team toward the top of — and potentially over — its commitment. The lesson: voice resolutions and per-ticket QA are the dimensions that turn a flat-looking plan fee into a variable one.

Want to estimate your own Lorikeet bill? Use the Lorikeet pricing calculator to model your monthly cost based on resolution channel mix and credit consumption.

Pricing evolution : From $500 self-serve to $1,500 sales-led in under two years

Cadence

Tracked range: 2024-09 to 2026-06. The 2025-06 Wayback snapshot rendered as an empty JS skeleton (no pricing text archived); quarters between mid-2025 and 2026 were not independently archived with legible pricing, so the exact date of the repricing within that window is unknown.

Notable changes

• 2024-09 — Earliest archived pricing: Start $500/mo / Scale $2,000/mo, credits priced by resolution complexity (0.67/0.50 FAQ vs 1.25/1.00 complex workflow), self-serve online click-through checkout.
• 2024-10 — Added explicit credit-overage rate ($100 per 100 credits or part thereof) and rollover/reset semantics; expanded integrations (HelpScout, Sunshine Conversations).
• 2025-02 — Raised $9M led by Blackbird (Square Peg, Skip Capital); the founders’ own blog frames this as ~$11M with strategic angels.
• 2025-05 — Self-serve “Get started” checkout removed; all tiers now route to “Book a demo”.
• 2025-08 — Raised a $35M Series A led by QED Investors, with Blackbird, Square Peg, Skip Capital, Airtree and others; total funding past $50M.
• 2026-06 — Repriced to channel-based per-resolution credits with a 2–3x list increase and an annual-only commitment.

The 2025–26 repricing in detail

Between the September 2024 launch pricing and the June 2026 capture, Lorikeet’s list price and its entire metering logic changed. Both shifts are visible in the Wayback screenshots:

• List price: 2–3x. Start went from $500/mo to $1,500/mo (3x); Scale from $2,000/mo to $4,000/mo (2x). Neither move exceeds the 5x threshold that would demand outside corroboration, and the direction matches a company that raised a $35M Series A in August 2025 and moved decisively up-market.
• Meter logic: complexity to channel. The 2024–2025 page charged 0.67–0.50 credits for an FAQ/help-center resolution and 1.25–1.00 for a complex-workflow resolution — the unit was how hard the ticket was. The 2026 page instead charges 0.95/0.80 for any chat/email/SMS resolution and 1.50/1.20 for voice — the unit is now which channel the ticket came in on. Voice, previously an Enterprise-only channel, became a billed line on the published tiers.
• Motion: self-serve to sales-led. The 2024 Start plan was an online click-through, pay-by-card purchase. By May 2025 every tier routed to “Book a demo”, and the 2026 page is fully sales-led — consistent with the move up-market and away from the long tail.

This is a clean case study in how an outcome-based pricing startup re-bases as it matures: raise the floor, simplify the meter to the cost driver that actually scales (voice automation), and trade self-serve breadth for sales-led depth.

What’s unique : Outcome-based credits with published per-channel rates

1. Published per-resolution credit rates in a gated category. Most AI customer-support vendors quote everything through a demo. Lorikeet prints the actual numbers — 0.95 credits per chat/email/SMS resolution, 1.50 per voice, dropping to 0.80/1.20 on Scale — which lets buyers model their bill before talking to sales.

2. Channel-differentiated resolution pricing. Lorikeet charges more for voice resolutions than for text channels (1.50 vs 0.95 on Start), reflecting the higher cost of voice automation. This is a sharper version of the per-resolution billing unit than a single flat resolution price, and a clean example of the shift toward outcome-based pricing in AI software.

3. Zero seats, zero platform fees. There are no per-seat charges and no implementation or platform fees on any tier. The entire bill is the annual credit commitment plus usage, which removes the seat-vs-usage tension common in hybrid customer-support pricing.

4. A “you don’t pay if we fail” guarantee. Lorikeet only charges for successfully resolved tickets and explicitly waives the charge when a customer is unhappy with how a ticket was handled — pushing outcome alignment further than a standard resolution meter.

Strengths & weaknesses

Billing UX : Credit pools, channel rates, and a comparison tool

• Annual credit pool — each plan is sized as a yearly credit allotment (18,000 for Start, 48,000 for Scale, custom for Enterprise) billed monthly, so usage is metered against a single pre-committed balance.
• Per-channel credit rate card — the pricing page lists exact credit costs per resolution type (chat/email/SMS, voice) and per non-resolution action (routing/analytics tagging, automated QA), making credit burn predictable by channel.
• Full plan comparison table — an expandable side-by-side compares integrations, custom guardrails, concierge actions, testing/simulations (unlimited), evaluations & reporting (unlimited), dedicated engineering, security posture, and contracting across all three tiers.
• “Are you overpaying for AI support?” calculator — an on-page Calculate tool that compares pay-per-ticket vs pay-per-resolution pricing to estimate what an existing AI vendor is really costing.
• No seat or platform-fee line items — billing surfaces explicitly show “None” for per-seat charges and implementation/platform fees on every plan.

Strategic wins : Transparency and incentive alignment as wedges

1. Publishing prices is a trust wedge in a gated category

By printing actual per-resolution credit rates while peers hide them behind demos, Lorikeet lowers the buyer’s research cost and signals confidence in its pricing. This is the same transparency play that makes outcome-based pricing credible — buyers can verify the math before committing.

2. Channel-differentiated rates match price to cost

Charging 1.50 credits for a voice resolution versus 0.95 for text ties the meter to the underlying cost of automation. This avoids the classic flat-resolution-price problem where cheap text channels subsidize expensive voice ones — a refinement many customer-support AI vendors skip.

3. Removing seat and platform fees simplifies the buying decision

With no seats and no implementation fees, the buyer evaluates a single number — credits — instead of negotiating multiple line items. As covered in our guide to choosing the right usage metric, a single clean meter is easier to forecast and sell against.

Areas to improve : Overage clarity and self-serve entry

1. Bring back the published overage rate

Lorikeet’s 2024 pricing page listed an explicit overage rate ($100 per 100 credits or part thereof); the 2026 page lists annual credit pools but no per-credit price for consumption beyond them. Buyers can no longer model what happens when they exceed the commitment, which is a classic setup for bill shock. Re-publishing that line — which the company has done before — would complete the usage-based billing picture.

2. Define “resolution” on the pricing page

The whole model hinges on what counts as a successfully resolved ticket, yet the definition isn’t on the page. Spelling out the resolution criteria (and the unhappy-ticket waiver mechanics) would pre-empt the single biggest objection to outcome-based billing.

3. Offer a lower-friction entry point

The cheapest published plan is $1,500/mo on an annual commitment, with no trial or free tier. A self-serve or pay-as-you-go starter — even capped — would let smaller teams adopt without a sales conversation, widening the top of funnel — the kind of low-friction entry that usage-based pricing for SaaS and AI is built to enable.

Key takeaways

1. Transparency can be a differentiator on its own. In a category where competitors gate every number, simply publishing per-resolution credit rates lowers buyer friction and builds trust before the first sales call.
2. Differentiate the meter by cost driver. Pricing voice resolutions above text resolutions matches revenue to the real cost of automation — a more defensible meter than one flat resolution price.
3. A single value metric simplifies the sale. Stripping out seats, implementation, and platform fees leaves one number to forecast and negotiate, which shortens the buying decision.
4. Outcome guarantees raise the credibility ceiling. “You don’t pay for tickets we fail to resolve” is a stronger alignment signal than a meter alone — but it only works if the resolution definition is airtight.
5. Pre-committed pools need published overage terms. Selling an annual credit pool without a stated overage rate leaves buyers unable to model the downside, which can stall deals at procurement.

UBP implications

1. Outcome-based pricing is maturing toward channel-level granularity. Lorikeet’s split between text and voice resolution rates shows the per-resolution unit fragmenting by cost driver, the same way token pricing fragmented by model — a sign the category is moving past flat outcome prices.
2. Transparency is becoming a competitive axis in sales-led markets. When a sales-led vendor publishes hard rates, it pressures peers to follow; pricing-page opacity is increasingly a liability rather than a negotiating advantage.
3. Commitment-plus-outcome is a viable hybrid for AI services. Pairing an annual credit pool with per-outcome draw gives vendors revenue predictability while preserving the buyer-aligned outcome meter — a template other AI-services categories may adopt.

Sources

• Lorikeet pricing page (accessed 2026-06-07)
• Lorikeet website (accessed 2026-06-07)
• Lorikeet blog (accessed 2026-06-07)

Bottom line

Lorikeet is one of the few AI customer-support vendors to put real outcome-based pricing in the open: annual credit pools, per-resolution rates that differ by channel, no seats or platform fees, and an explicit promise not to bill for tickets it fails to resolve. The gaps — no published overage rate, no resolution definition, no low-friction entry — are the next things to fix, but the transparency is already ahead of the category.

Want to compare Lorikeet against other customer-support pricing? Browse the pricing blueprint.

Pricing timeline : Major events on a vertical axis

Each milestone below corresponds to a public pricing change, product launch, or material adjustment. Major events use a filled marker; minor adjustments use a faded one.

Repriced to channel-based per-resolution credits; 2–3x list increase

Jun 2026

Major restructure between mid-2025 and 2026: Start rose $500 to $1,500/mo (3x) and Scale $2,000 to $4,000/mo (2x), both now annual-only credit pools (18,000 and 48,000 credits/yr). The credit meter switched from FAQ-vs-complex-workflow to channel-based — chat/email/SMS 0.95, voice 1.50 on Start (0.80/1.20 on Scale), with routing/analytics tagging and automated QA each 0.30 (0.25 on Scale). Voice became a paid channel on the published tiers; no seat or platform fees. Source: 2026-06-07 capture of lorikeetcx.ai/pricing.

Self-serve checkout removed — every tier routes to a demo

May 2025

By May 2025 all three tiers' CTAs changed from 'Get started' to 'Book a demo', ending the self-serve online click-through. Prices and the FAQ-vs-workflow credit model held at $500/$2,000; a 'Maximum unique agents' row (1/2/Unlimited) and HIPAA BAA on Enterprise had been added since launch. Source: Wayback 2025-05 snapshot.

Credit overage rate and rollover semantics published

Oct 2024

Added an explicit credit-overage line ($100 per 100 credits or part thereof) and clarified credit behaviour — Start credits reset monthly, Scale credits roll over monthly. Added HelpScout and Sunshine Conversations integrations and launched the blog. Prices unchanged at $500/$2,000. Source: Wayback 2024-10 snapshot.

Workflow-vs-FAQ credit model with self-serve checkout

Sep 2024

Earliest archived pricing: Start $500/mo (500 credits/mo, up to 750 tickets) and Scale $2,000/mo (2,000 credits/mo, up to 4,000 tickets), plus Contact-us Enterprise. Credits priced by resolution complexity — 0.67/0.50 per FAQ-resolved ticket vs 1.25/1.00 per complex-workflow ticket — with self-serve 'Get started' online click-through, pay-by-card. Source: Wayback 2024-09 snapshot of lorikeetcx.ai/pricing.